IT Technician, The Ladies' College

Nov 2019 - Oct 2024

As an IT Technician at The Ladies' College, I was responsible for the smooth operation of IT services for over 400 students and staff, ensuring efficient network performance and resolving technical issues. I managed the Service Desk, oversaw software deployment, and configured device policies through Microsoft Intune to maintain a secure and compliant environment.

Key responsibilities included:

• Endpoint Management: Managing device enrollments, software deployments, and policy configurations for both Windows and Apple devices using Microsoft Intune.
• Windows Server Administration: Maintaining virtualized Windows servers, ensuring system stability, and managing backups.
• Microsoft 365 & Azure Active Directory: Overseeing user management, access control, and integration of Single Sign-On and Azure AD synchronization.
• Cybersecurity Exposure: Gained practical experience in responding to and mitigating security incidents following a cyber attack. Worked alongside senior staff to enhance system defenses, implement tighter security protocols, and improve monitoring tools.
• Bespoke IT Projects: Leading initiatives like automating workflows using Power Automate, including the setup of Approval Flows to enhance administrative efficiency.
• Service Desk Management: Responding to a wide variety of support requests, troubleshooting issues, and providing technical assistance across the network.
• Networking and Security: Expanding my skills in networking, with a personal interest in Cisco technologies, and applying basic security best practices.

This role has helped me sharpen my technical skills across various domains, particularly in cloud solutions, cybersecurity, and networking, while fostering problem-solving abilities and independent work.

Junior Computer Enginner, Valley Computer Services

Apr 2019 - Nov 2019

As a Junior Computer Engineer at Valley Computer Services, I provided a range of IT support services. This included setting up client computers, network routers, and network-attached storage devices, configuring Windows servers and VMWare servers, performing hardware repairs on client computers, and installing IT equipment at customer sites.

Till Controller, Marks & Spencer

Sep 2018 - Feb 2020

Promoted to Till Controller, a management position, in September 2018 at Marks & Spencer. Managed a team of 8-12 sales assistants, till operators, and shelf stackers, responsible for writing staff break rotas, assigning tasks, and motivating staff while reporting to the store manager. Handled customer complaints and sales assistant duties.

Sales Assistant, Marks & Spencer

Nov 2017 - Sep 2018

As a Sales Assistant, I provided excellent customer service by addressing inquiries and issues, maintaining proper stock levels, and serving customers. I was later promoted to Till Controller.

Glass Collector, Fusion Nightclub

May 2018 - Oct 2018

Roamed around the nightclub and collected used, empty glasses left by customers, as well as bottles, and washed dirty glasses, later returning them to the bars.

Barista, Le Friquet Garden Centre

Oct 2017 - Apr 2018

My first job in hospitality was from October 2017 to April 2018. During this time, I gained valuable experience in working under pressure and prioritizing customer satisfaction. I made the decision to leave in April 2018 to take on additional hours at my job with Marks & Spencer, at the time.

Warehouse Worker, Manor Farm Foods

Jul 2016 - Sep 2016

During the summer, in 2016, I started working for Manor Farm Foods as my first job. I was responsible for sorting out received goods in the appropriate places as well as keeping the workplace clean and tidy. Quit as I was leaving the island, back to my home country.